Forrester Examine – Affect of COVID on the Way forward for Work


Kelly Glista-Anderson is a content material and communications supervisor at UiPath.

There are a selection of phrases for what the world is experiencing: turning level, hinge second or crucial level. No matter you name it, it means change is happening. And never simply short-term band support adjustments, but in addition transformative adjustments within the huge image.

In current months, each corporations and people have realized that what comes after the COVID-19 pandemic just isn’t a “return to regular” however a chance to create a completely new model of regular.

Along with the January 2020 thought steering paper, The Way forward for Work continues to be being written, UiPath employed Forrester Consulting to evaluate the affect of COVID-19 on the way forward for work and automation. The ensuing examine describes how the pandemic accelerated plans for digital transformation and “pressured the world of labor to reconcile the dichotomy of staff who search safety and stability with organizations that search resilience and agility themselves”.

On this submit, we’ll share a few of the key takeaways from Forrester’s examine. We’ll additionally discuss learn how to obtain your automation objectives whereas making an allowance for the altering worker expertise.

Automation as a enterprise basis after the pandemic

Forrester’s examine states, “Automation will outline the world of labor after the pandemic.” Because the COVID-19 pandemic unfold in early 2020, corporations skilled instant disruptions to their revenues and provide chains. And because the months glided by, these disruptions solely worsened, creating extraordinary monetary pressures.

This disruption led corporations to shift their priorities to digitization – and rapidly. As Forrester put it, “The world has seen extra digital transformation in the previous couple of months than it has up to now 5 years.”

These digital transformation efforts, together with elevated spending on Robotic Course of Automation (RPA), could have been tasks for a while within the obscure future. However COVID-19 pushed organizations to step into the way forward for work now. The Forrester examine notes that corporations are usually not merely going again to what they have been earlier than when the pandemic is now not a problem.

“As soon as the pandemic is over, organizations will expertise structural adjustments. With so many individuals already working from house, staff and firms have to revamp their habits. Automation applied sciences have confirmed to be a useful asset for corporations to sort out this new world. ”
– Forrester Consulting, The Way forward for Work: A Pandemic Highlight

The truth is, 48% of Forrester survey respondents mentioned they’ll improve their RPA spend by 5% or extra over the subsequent 12 months.

RPA addresses COVID-19 challenges

What are these organizations utilizing RPA for? In line with Forrester’s examine, excessive priorities for automation embrace:

  • Prioritization of velocity and reliability of the enterprise mannequin
  • Enlargement of IT use instances
  • Extension of the self-service features and chatbot choices

Corporations are additionally utilizing RPA to deal with price pressures by rapidly automating again workplace and operational duties and supporting distant work.

The worry of automation solely will increase

One other key takeaway from Forrester’s examine is that pre-pandemic pre-pandemic worker issues about shedding jobs to automation have solely grown. 57% of respondents mentioned their staff are reasonably or very involved about their means to do their jobs efficiently. And 14% even acknowledged that their staff really feel threatened by the rising complexity of the duties.

This implies corporations have to develop a post-pandemic worker expertise. The examine states: “By offering instructional alternatives within the office and bettering worker transferable expertise, corporations can preserve their development philosophy and make them match for the way forward for work.”

Along with leveraging automation, tackling worker worry straight shall be a crucial issue for achievement within the new future of labor. Obtain the complete Forrester examine to see their suggestions for addressing the challenges of COVID-19 and strategically positioning your organization and staff for that future.

December 28, 2020