ServiceNow Strikes Deal To Buy RPA Tech Developer Intellibot

ServiceNow will acquire Intellibot, a Hyderabad, India-based developer of robotic process automation technology, under a contract the two companies announced on Tuesday.

ServiceNow will natively integrate Intellibot’s RPA technology into its flagship Now platform and extend the system’s core digital workflow capabilities by enabling customers to more easily automate repetitive tasks in end-to-end business processes.

Adding Intellibot to the Now platform will also help customers advance their artificial intelligence and machine learning initiatives, ServiceNow said, and better integrate the Now platform with other modern and legacy systems.

[Related: The 20 Coolest Cloud Software Companies Of The 2021 Cloud 100]

“Our customers represent nearly 80 percent of the Fortune 500 companies, and the vast majority are looking to drive automation in a mix of legacy and modern applications,” said Josh Kahn, senior vice president of Creator Workflow products at ServiceNow, in a statement . “With Intellibot, we’re expanding ServiceNow’s ability to help customers connect systems so they can easily automate workflows and increase productivity.”

Financial details of the transaction were not disclosed. ServiceNow expects to complete the acquisition in the second quarter.

Intellibot was founded in 2015 by CEO Raghu “Alekh” Barli, CTO Srikanth Vemulapalli and COO Kushang Moorthy.

“Our RPA combined with SeviceNow workflows will help companies better connect disparate systems to accelerate innovation and succeed in a new world of work,” Vemulapalli said in a statement.

Earlier this month, ServiceNow rolled out the Quebec version of its Now platform with a number of new features to help customers adapt their workflows and business practices more quickly to changing conditions. On Tuesday, the company announced that the acquisition of Intellibot would complement these capabilities by expanding the platform’s AI and ML integrations, as well as low-code development, process mining, process automation, chatbot and virtual agent technologies.

ServiceNow said the acquisition also expands its presence in India and supports its “broader exposure to the Indian market” – one of the company’s fastest growing markets.

ServiceNow plans to develop two new data center facilities in India by the first quarter of 2022 to meet local data residency requirements. The data centers will be part of ServiceNow’s advanced high availability architecture and support the scalability of the company’s cloud services.

SeviceNow’s second largest research and development center is already located in India. The company plans to double its workforce within the next three years.

April 26, 2021